{"id":4697,"date":"2026-05-25T14:37:11","date_gmt":"2026-05-25T21:37:11","guid":{"rendered":"https:\/\/www.autoangels.org\/staging\/6324\/?page_id=4697"},"modified":"2026-08-05T14:25:07","modified_gmt":"2026-08-05T21:25:07","slug":"agency-service-request-guide","status":"publish","type":"page","link":"https:\/\/autoangels.org\/staging\/3457\/agency-service-request-guide\/","title":{"rendered":"Agency Service Request Guide"},"content":{"rendered":"\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-d5d093f\" id=\"agents-verify-clients-are-in-need-and-in-good-standing-may-assist-in-submitting-a-service-request-and-setting-expectations\" data-block-id=\"d5d093f\"><h3 class=\"stk-block-heading__text\">Agents verify clients are in need and in good standing; may assist in submitting a service request and setting expectations.<\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-cc648f7\" data-block-id=\"cc648f7\"><div class=\"stk-row stk-inner-blocks has-text-align-left stk-block-content stk-content-align stk-cc648f7-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-1d216ae\" data-v=\"4\" data-block-id=\"1d216ae\"><style>@media screen and (min-width: 768px){.stk-1d216ae {flex:var(--stk-flex-grow, 1) 1 calc(75% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-1d216ae-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-1d216ae-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-6178b66\" id=\"strong-how-it-works-strong\" data-block-id=\"6178b66\"><h3 class=\"stk-block-heading__text\"><strong>How It Works<\/strong><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-aa101dd\" data-block-id=\"aa101dd\"><p class=\"stk-block-text__text\">Clients who need vehicle&nbsp;service (diagnosis, maintenance, and repairs)&nbsp;can request help directly through the Auto Angels website. They fill out a simple form describing the problem and providing the name and contact information of their agency counselor.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-9a57e7d\" data-block-id=\"9a57e7d\"><div class=\"stk-row stk-inner-blocks has-text-align-center stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-center stk-block stk-7b38445\" data-block-id=\"7b38445\"><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/www.autoangels.org\/voyager\/request-service\/\"><span class=\"stk-button__inner-text\">Service Request<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-602c60d\" data-block-id=\"602c60d\"><p class=\"stk-block-text__text\">That request is sent to our Auto Angels Scheduler, who will then reach out to the agency contact to verify that the client is currently in good standing. Once verified, the Scheduler coordinates a convenient date and time for the client to bring their vehicle in.<br><br>Service sessions&nbsp;are typically held on Saturdays. In some circumstances, overflow appointments may be available on Tuesdays. Clients can view upcoming clinic dates by visiting the Calendar link in the website menu.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-166413f\" id=\"strong-cost-amp-parts-strong\" data-block-id=\"166413f\"><h3 class=\"stk-block-heading__text\"><strong>Cost &amp; Parts<\/strong><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-9d5ee15\" data-block-id=\"9d5ee15\"><p class=\"stk-block-text__text\">Auto Angels does not charge for labor \u2014 our volunteer mechanics give their time freely. Clients are only responsible for the cost of parts, which Auto Angels sources at a discounted price from our trusted suppliers. The Scheduler may provide an estimated parts cost in advance so clients can come prepared with cash on the day of their appointment.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-5f49178\" id=\"strong-what-to-expect-at-the-garage-strong\" data-block-id=\"5f49178\"><style>.stk-5f49178 {margin-bottom:0px !important;}<\/style><h3 class=\"stk-block-heading__text\"><strong>What to Expect at the Garage<\/strong><\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon-list stk-block-icon-list stk-block stk-8f78dec\" data-block-id=\"8f78dec\"><style>.stk-8f78dec {--stk-icon-list-icon-size:7px !important;margin-bottom:0px !important;}.stk-8f78dec ul .stk-block-icon-list-item__content .stk--inner-svg, .stk-8f78dec ol .stk-block-icon-list-item__content .stk-block-icon-list-item__marker{transform:translateY(-20px) !important;}<\/style><svg style=\"display:none\"><defs><g id=\"stk-icon-list__icon-svg-def-8f78dec\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"\/><\/svg><\/g><\/defs><\/svg><ul class=\"stk-block-icon-list__ul stk-block-icon-list--column\">\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-97dd650\" data-block-id=\"97dd650\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-8f78dec\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\">Clients are not permitted in the garage, but are welcome to wait in the church lobby \u2014 the Service Manager will show them the way.<\/span><\/div><\/li>\n<\/ul><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon-list stk-block-icon-list stk-block stk-5a496a8\" data-block-id=\"5a496a8\"><style>.stk-5a496a8 {--stk-icon-list-icon-size:7px !important;margin-bottom:0px !important;}.stk-5a496a8 ul .stk-block-icon-list-item__content .stk--inner-svg, .stk-5a496a8 ol .stk-block-icon-list-item__content .stk-block-icon-list-item__marker{transform:translateY(-40px) !important;}<\/style><svg style=\"display:none\"><defs><g id=\"stk-icon-list__icon-svg-def-5a496a8\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"\/><\/svg><\/g><\/defs><\/svg><ul class=\"stk-block-icon-list__ul stk-block-icon-list--column\">\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-cbd2f8c\" data-block-id=\"cbd2f8c\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-5a496a8\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\">When the work is complete, the Service Manager will contact the client so they can come collect their car and pay for parts; provide a summary of the performed work as well as recommended work.<\/span><\/div><\/li>\n<\/ul><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon-list stk-block-icon-list stk-block stk-aa2af64\" data-block-id=\"aa2af64\"><style>.stk-aa2af64 {--stk-icon-list-icon-size:7px !important;margin-bottom:0px !important;}.stk-aa2af64 ul .stk-block-icon-list-item__content .stk--inner-svg, .stk-aa2af64 ol .stk-block-icon-list-item__content .stk-block-icon-list-item__marker{transform:translateY(-19px) !important;}<\/style><svg style=\"display:none\"><defs><g id=\"stk-icon-list__icon-svg-def-aa2af64\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"\/><\/svg><\/g><\/defs><\/svg><ul class=\"stk-block-icon-list__ul stk-block-icon-list--column\">\n<li class=\"wp-block-stackable-icon-list-item stk-block-icon-list-item stk-block stk-adcc928\" data-block-id=\"adcc928\"><div class=\"stk-block-icon-list-item__content\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg aria-hidden=\"true\" width=\"32\" height=\"32\"><use xlink:href=\"#stk-icon-list__icon-svg-def-aa2af64\"><\/use><\/svg><\/div><\/span><span class=\"stk-block-icon-list-item__text\">Please remind clients that missing a scheduled appointment without notice means another person loses their opportunity to receive help.<\/span><\/div><\/li>\n<\/ul><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-ee8d46e\" data-v=\"4\" data-block-id=\"ee8d46e\"><style>@media screen and (min-width: 768px){.stk-ee8d46e {flex:var(--stk-flex-grow, 1) 1 calc(25% - var(--stk-column-gap, 0px) * 1 \/ 2 ) !important;}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-ee8d46e-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-ee8d46e-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-cb639fa\" id=\"agencies\" data-block-id=\"cb639fa\"><h3 class=\"stk-block-heading__text has-text-align-center\">Agencies<\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-0a911b1\" data-block-id=\"0a911b1\"><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-4509\" src=\"http:\/\/autoangels.org\/staging\/3457\/wp-content\/uploads\/2026\/04\/JubileeReachLogo.png\" width=\"383\" height=\"131\" srcset=\"https:\/\/autoangels.org\/staging\/3457\/wp-content\/uploads\/2026\/04\/JubileeReachLogo.png 383w, https:\/\/autoangels.org\/staging\/3457\/wp-content\/uploads\/2026\/04\/JubileeReachLogo-300x103.png 300w\" sizes=\"auto, (max-width: 383px) 100vw, 383px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-b3b6767\" data-block-id=\"b3b6767\"><style>.stk-b3b6767 .stk-img-wrapper{width:225px !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-4227\" src=\"http:\/\/autoangels.org\/staging\/3457\/wp-content\/uploads\/2026\/03\/TheSophiaWayLogo.jpg\" width=\"225\" height=\"225\" srcset=\"https:\/\/autoangels.org\/staging\/3457\/wp-content\/uploads\/2026\/03\/TheSophiaWayLogo.jpg 225w, https:\/\/autoangels.org\/staging\/3457\/wp-content\/uploads\/2026\/03\/TheSophiaWayLogo-150x150.jpg 150w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-61dfff1\" data-block-id=\"61dfff1\"><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-4232\" src=\"http:\/\/autoangels.org\/staging\/3457\/wp-content\/uploads\/2026\/03\/BelPresLogo.png\" width=\"391\" height=\"129\" srcset=\"https:\/\/autoangels.org\/staging\/3457\/wp-content\/uploads\/2026\/03\/BelPresLogo.png 391w, https:\/\/autoangels.org\/staging\/3457\/wp-content\/uploads\/2026\/03\/BelPresLogo-300x99.png 300w\" sizes=\"auto, (max-width: 391px) 100vw, 391px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-166d973\" data-block-id=\"166d973\"><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-4231\" src=\"http:\/\/autoangels.org\/staging\/3457\/wp-content\/uploads\/2026\/03\/acresOfDiamondsLogo.png\" width=\"501\" height=\"246\" srcset=\"https:\/\/autoangels.org\/staging\/3457\/wp-content\/uploads\/2026\/03\/acresOfDiamondsLogo.png 501w, https:\/\/autoangels.org\/staging\/3457\/wp-content\/uploads\/2026\/03\/acresOfDiamondsLogo-300x147.png 300w\" sizes=\"auto, (max-width: 501px) 100vw, 501px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-aefec1d\" data-block-id=\"aefec1d\"><style>.stk-aefec1d .stk-img-wrapper{width:200px !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-4230\" src=\"http:\/\/autoangels.org\/staging\/3457\/wp-content\/uploads\/2026\/03\/PortchlightLogo.webp\" width=\"200\" height=\"76\"\/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-674ac25\" data-block-id=\"674ac25\"><style>.stk-674ac25 .stk-img-wrapper{width:225px !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-4229\" src=\"http:\/\/autoangels.org\/staging\/3457\/wp-content\/uploads\/2026\/03\/EastsideAcademy.jpg\" width=\"225\" height=\"225\" srcset=\"https:\/\/autoangels.org\/staging\/3457\/wp-content\/uploads\/2026\/03\/EastsideAcademy.jpg 225w, https:\/\/autoangels.org\/staging\/3457\/wp-content\/uploads\/2026\/03\/EastsideAcademy-150x150.jpg 150w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/><\/span><\/figure><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Agents verify clients are in need and in good standing; may assist in submitting a service request and setting expectations. How It Works Clients who need vehicle&nbsp;service (diagnosis, maintenance, and repairs)&nbsp;can request help directly through the Auto Angels website. They fill out a simple form describing the problem and providing the name and contact information&hellip;&nbsp;<a href=\"https:\/\/autoangels.org\/staging\/3457\/agency-service-request-guide\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Agency Service Request Guide<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","nfd_onboarding_generated":"","footnotes":""},"class_list":["post-4697","page","type-page","status-publish","hentry"],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","neve-blog":""},"post_excerpt_stackable_v2":"<p>Agents verify clients are in need and in good standing; may assist in submitting a service request and setting expectations. How It Works Clients who need vehicle&nbsp;service (diagnosis, maintenance, and repairs)&nbsp;can request help directly through the Auto Angels website. They fill out a simple form describing the problem and providing the name and contact information of their agency counselor. Service Request That request is sent to our Auto Angels Scheduler, who will then reach out to the agency contact to verify that the client is currently in good standing. Once verified, the Scheduler coordinates a convenient date and time for&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"Leo Kosenkranius","url":"https:\/\/autoangels.org\/staging\/3457\/author\/leoadmin\/"},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/autoangels.org\/staging\/3457\/wp-json\/wp\/v2\/pages\/4697","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autoangels.org\/staging\/3457\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/autoangels.org\/staging\/3457\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/autoangels.org\/staging\/3457\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/autoangels.org\/staging\/3457\/wp-json\/wp\/v2\/comments?post=4697"}],"version-history":[{"count":11,"href":"https:\/\/autoangels.org\/staging\/3457\/wp-json\/wp\/v2\/pages\/4697\/revisions"}],"predecessor-version":[{"id":4943,"href":"https:\/\/autoangels.org\/staging\/3457\/wp-json\/wp\/v2\/pages\/4697\/revisions\/4943"}],"wp:attachment":[{"href":"https:\/\/autoangels.org\/staging\/3457\/wp-json\/wp\/v2\/media?parent=4697"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}